Privacy Policy
Last updated: July 2026
At PapaCrab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding accommodation or restaurant reservations.
This Privacy Policy applies to the following businesses operated under the PapaCrab brand:
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PapaCrab Boutique Guesthouse
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PapaCrab Apartments
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PapaCrab Private Pool Villas
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PapaCrab Restaurant
By using our website, you agree to the practices described in this Privacy Policy.
1. Who Are We
PapaCrab, Kamala
Kamala Beach, Kathu District
Phuket 83150
Thailand
Email: papacrabguesthouse@gmail.com
We are responsible for processing the personal information collected through this website.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Personal Information
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Full name
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Email address
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Telephone number
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Country of residence
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Accommodation enquiry details
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Restaurant reservation details
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Arrival and departure dates
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Number of guests
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Special requests or messages
Technical Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Date and time of your visit
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Referring website
This information helps us improve the performance and security of our website.
3. How We Use Your Information
We use your information to:
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Respond to accommodation enquiries
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Manage villa, apartment and guesthouse bookings
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Process restaurant reservation requests
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Communicate with you before, during and after your stay
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Arrange airport transfers or other guest services when requested
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Improve our website and customer experience
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Comply with legal obligations
We only collect information that is necessary for providing our services.
4. Accommodation & Restaurant Enquiries
When you complete one of our online forms:
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Your enquiry is securely transmitted through Wix.
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Accommodation enquiries are sent directly to our accommodation team.
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Restaurant reservation enquiries are sent directly to our restaurant team.
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We use this information solely to respond to your enquiry and provide our services.
We never sell your personal information.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
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Keep the website functioning correctly
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Remember your preferences
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Improve website performance
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Understand how visitors use our website
Some cookies are essential for the website to function properly.
If analytics or marketing cookies are used, you may be asked for your consent where required by applicable law.
6. Website Platform
Our website is hosted by Wix, which provides secure hosting, website infrastructure and online form services.
Information submitted through our website may be securely processed by Wix on our behalf in accordance with Wix's privacy and security standards.
7. Third-Party Services
Our website may use trusted third-party services including:
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Google Maps
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Google Search Console
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Google Analytics (if enabled)
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Email services used to respond to enquiries
These services may collect technical information necessary for their operation.
Please refer to their individual privacy policies for more information.
8. Data Security
We take appropriate measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
Our website uses SSL (Secure Socket Layer) encryption to protect information transmitted through our website.
While we take reasonable precautions, no method of internet transmission can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary to:
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Respond to your enquiry
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Manage your booking or reservation
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Meet legal, tax and accounting obligations
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Resolve disputes if required
When information is no longer required, it is securely deleted.
10. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information only when necessary with trusted service providers who assist us in operating our business, such as:
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Website hosting providers
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Payment providers (where applicable)
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Government authorities where required by law
All third parties are expected to protect your information appropriately.
11. International Visitors
Our guests come from many countries around the world.
Where applicable, we aim to comply with international privacy standards, including the European Union's General Data Protection Regulation (GDPR) and Thailand's Personal Data Protection Act (PDPA).
12. Your Rights
Depending on your location, you may have the right to:
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Request access to your personal information
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Correct inaccurate information
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Request deletion of your information
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Withdraw consent where applicable
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Object to certain types of processing
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Request a copy of your personal information
To exercise any of these rights, please contact us using the details below.
13. Links To Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
14. Children's Policy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
15. Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised "Last Updated" date.
16. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
PapaCrab, Kamala
Accommodation
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PapaCrab Boutique Guesthouse
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PapaCrab Apartments
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PapaCrab Private Pool Villas
Restaurant
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PapaCrab Restaurant
📍 Kamala Beach, Kathu District
Phuket 83150, Thailand
📧 Email: papacrabguesthouse@gmail.com